Cookie Policy
Last updated 21 July 2026
This page explains the cookies and similar technologies Ourguid uses, grouped by purpose. You control everything except the strictly necessary cookies the site needs to function.
Cookies we use
Strictly necessaryAlways on
Required for Ourguid to work — sign‑in, security, fraud/spam prevention, payments and remembering your cookie choice. These cannot be switched off.
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| session/auth tokens, ourguid_consent_v1 | Ourguid Privacy policy | Keeps you signed in, secures your session, and stores your cookie preferences so we don’t ask again. | Session to 12 months |
| _GRECAPTCHA | Google reCAPTCHA Privacy policy | Protects sign‑up, support and payment forms from bots and abuse (anti‑spam / fraud prevention). | Up to 6 months |
| __stripe_mid, __stripe_sid | Stripe Privacy policy | Processes card payments securely and helps detect fraudulent transactions at checkout. | __stripe_sid: 30 min · __stripe_mid: 12 months |
| set by PayPal at checkout | PayPal Privacy policy | Processes PayPal payments and helps prevent payment fraud when you pay with PayPal. | Session to 12 months |
| no advertising cookies; error/diagnostic data only | Sentry Privacy policy | Captures technical errors so we can keep the site stable and secure. Used only to diagnose crashes — not for advertising. | Diagnostic logs kept up to 90 days |
| intercom-id-*, intercom-session-* | Intercom Privacy policy | Powers the in‑app support chat for signed‑in users. Loads only after you log in — never for anonymous visitors. | Up to 9 months |
Analytics
Helps us understand how the site is used (which pages, which steps) so we can improve it. Loaded only with your consent, and IP is anonymised.
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| _ga, _ga_* | Google Analytics 4 (via Google Tag Manager) Privacy policy | Aggregated, privacy‑friendly usage statistics — pages visited, journeys, and which features work. Helps us improve Ourguid. | Up to 2 years |
Marketing
Lets us measure our ad campaigns and show relevant offers to people who’ve visited Ourguid. Loaded only with your consent.
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| _gcl_au, conversion/remarketing cookies | Google Ads (via Google Tag Manager) Privacy policy | Measures which ads lead to sign‑ups (conversion tracking) and supports remarketing. Uses Google Consent Mode, so nothing is set until you agree. | Up to 90 days |
We do not use: Facebook / Meta Pixel, Hotjar, Microsoft Clarity, LinkedIn Insight, TikTok Pixel. We never sell your personal data.
Your choices
You can change your choices at any time — accept, reject, or decide per category.